MAD
ABOUT CATS - CUSTOMER PROMISE
We
promise that:
- We will help you find the gifts that you are looking
for.
- We will despatch orders promptly,
on most occasions within 7 working days, but usually quicker. However, at busy
times it may take longer and could be up to 28 days. If you require more information
about the delivery of a specific order please email us and we wil give you an
approximate despatch date.
- If
you require the order for a special date please indicate this in the message box
on the original order or Email us. We will make every effort to meet your requirements
but please give us as much notice as possible.
-
No money will be debited from your credit/debit card until just prior to despatch.
Please
note that all goods offered are subject to availability.
- We will readily
exchange or refund any items that are damaged in transit, assuming we are notified
of the damage in writing (email/fax) within 5 working days of receipt and the
damaged item is returned to us at your own expense in its original packaging.
- We will refund the cost of any item (minus
P&P) if you are not happy with it for any reason providing we are contacted
in writing (email/fax) within 7 working days of receipt and the item is returned
in good condition in the original packaging.
See
what our Customers say
If
you are unsure about anything feel free to contact us by telephone or email.
(Our contact details are on the right hand side of every
page)
Please
remember that any "handcrafted items" are unique individual pieces and no two
will be exactly the same. Our own Mad About Cats handcrafted items are made to
order, this will usually take about 21 days before they will be ready for despatch.
All
product descriptions in the Online Shop are given in good faith and try to be
accurate as possible - sizes are approximate and not guaranteed. If you feel any
description or sizing is inaccurate please let us know and we will change it immediately.
Payment
Payment
can be made by: VISA, MASTERCARD, MAESTRO, Cheque and Postal Order.
Please note: If paying by cheque or postal order, the goods will only be
despatched once the cheque/postal order has been deposited and cleared. This will
delay despatch by several days. It is important if sending a cheque that your
name and address is written on the reverse so that we can cross-reference it with
your order.
Security
Mad
About Cats online shop uses a high quality industry standard SSL encryption process
to ensure the security of any credit/debit card information sent to us.
Rest
assured we will not pass on your e:mail address or contact details to
any other company so contact with our company will not result in SPAM or JUNK
MAIL.
We may send out mailings (via e:mail or post) to our contacts/customers about
product information and special offers. If you do not wish to receive
these, simply let us know. If you wish to unsubscribe simply follow the instructions
on the message and you will be deleted from our electronic mailing list.
Competitions
& Prizes
Mad
About Cats will endeavour to carry out prize and competition draws on the specified
date, but delays may occur due to business priorities.
Free
Prizes will be despatched within approx 30 days of the winner being announced
on the site. Gifts paid for by prize gift vouchers alone are classed as Free Prizes
and will be despatched within approx 30 days of ordering. Mad About Cats will
not be responsible for any free prizes that are lost or damaged in transit.
For
their entry to be valid all participants in our competitions must be registered
on our Email Newsletter Mailing List at the time of the prize draw.
TM
