Mad About Cats – Delivery Information
Over the past 16 years we have safely despatched 1000's of parcels. All items are expertly packed to reduce the risk of transit damage.
1. Order Processing & Despatch
We aim to process and despatch the vast majority of orders (with in-stock items) within 2 working days, but please allow up to 5 working days and at busy times e.g. Christmas Period - Nov & Dec, - Special Promotions etc slightly longer. If you require your order for a specific date, please mention this in the Delivery Instructions box during the checkout process or email us immediately after placing your order - we will try our best to meet reasonable requests. Ideally you should give at least two working days notice.
2. UK Delivery
Once an order is processed and packed it will be shipped from our premises using "our carriers" (either Royal Mail 1st Class or a courier service) depending which is the most appropriate for the size of parcel and the delivery location. This decision will be made by Mad About Cats and will not alter the delivery charge you pay. You will be notified by email to inform you when your order was despatched and which carrier has been used. Mad About Cats cannot be held responsible for emails not being received due to incorrect email addresses being provided by the customer.
We do not offer an express delivery option, but once despatched all parcels should be delivered within 1 to 2 working days to locations in the UK mainland. There are rare occasions when parcels can be delayed due to our carriers not fufilling their delivery timescales.
If no one is at home when delivery is attempted a card should be left informing you where and how to collect your parcel - please note the carrier may have left the parcel with a neighbour or in a specified place.
For Royal Mail deliveries - if you have not received anything within 2 working days of our despatch notification email, please phone Royal Mail on 0845 6050767 to identify the address of the Delivery Office nearest to you. Contact them to see if parcel is waiting for you.
For Courier deliveries - if you have not received anything within 2 working days of our despatch notification email, please phone us on 01942 717667.
When placing an order we recommend that you provide your telephone number which will help us to quickly rectify any problems with the processing of your order. This telephone number will not be passed onto any third parties, with the exception of our courier, solely for the purpose of aiding delivery of your parcel.
The delivery instructions box in the checkout process can be used to provide us with any specific instruction about your order e.g. if it is required for a specific date etc. We can pass on specific delivery instructions to our carriers, but we can not be held responsible if our carriers do not fulfill your requests.
2b, UK Delivery Charges
For UK orders we have a staggered delivery charge based on the value of your order (excluding Shipping).
Orders of £2.50 or less - Delivery Charge £1.50
Orders between £2.51 and £25.00 - Delivery Charge £3.99
Orders between £25.01 and £45 - Delivery Charge £4.75
Orders over £45 - Delivery FREE
UK delivery includes: England, Scotland, Wales, North Ireland, Isle of Man, Scottish Isles, Channel Islands and BFPO Addresses.
Please note: Delivery times are likely to be longer for Highland Scotland and non UK mainland destinations.
3. European Delivery
All European orders are sent by Royal Mail International Standard Service (formerly known as AirmaiI).
We only despatch to the European Union - the countries we deal with are listed below and in the online checkout.
Austria, Azores, Balearic Islands, Belgium, Bulgaria, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Madeira, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
For delivery to Europe our charge is a flat rate based on a maximum parcel weight of 1.5 kg for a non-tracked, Royal Mail International Standard Service. If the parcel weight is above the 1.5kg limit - we will inform you of the additional charge and you can decide if you wish to proceed with the order.
3a. European Delivery Charge
For parcels up to 1.5kg max. - £12.50 pounds sterling (GBP).
For parcels over 1.5kg - price to be confirmed by Mad About Cats.
Please note: the Delivery charge does not cover any local taxes that may be applied by the country of destination. These are the responsibility of the purchaser.
All prices in this website are in shown in pounds sterling (GBP).
Typical delivery time (after despatch) to European Union destinations is 3 - 5 working days.